Boss Bodega – Returns, Refunds & Cancellation Policy

Last updated: 20 October 2026

A legal disclaimer

At Boss Bodega, customer satisfaction is important to us. We want every customer to shop with confidence when purchasing our men's, women's and unisex fragrances. This policy explains how returns, refunds, exchanges and cancellations are handled in accordance with applicable South African consumer protection laws.

Refund Policy - the basics

At Boss Bodega, customer satisfaction is our priority.

Damaged or defective products: Contact us as soon as possible. Qualifying defective goods may be returned within six months under South Africa’s Consumer Protection Act, subject to the applicable legal requirements.
Change of mind: Unopened, unused and sealed perfumes may be considered for return, subject to our approval and your legal rights.
Online cancellations: Qualifying online purchases may be cancelled within seven days of receiving the goods under the Electronic Communications and Transactions Act, subject to applicable exceptions.
Refunds: Approved refunds will be processed within the time required by law.
How to return: Contact us at [your email or WhatsApp number] with your order number before returning any item.

Nothing in this policy limits your rights under South African consumer protection laws.

Boss Bodega — Your satisfaction matters to us.

What to include in the Refund Policy

At Boss Bodega, we value our customers and aim to provide a smooth and reliable shopping experience.

Eligibility for Refunds: Refunds may be provided for eligible cancellations, damaged or defective products, incorrect orders, or other circumstances where a refund is required by South African law.

Refund Process: To request a refund, contact us at [insert your email address or WhatsApp number] with your order number and details of the issue.

Processing Time: Approved refunds will be processed within the timeframe required by applicable South African law. The time it takes for funds to reflect may depend on your bank or payment provider.

Damaged or Incorrect Orders: Please contact us as soon as possible and provide photographs where appropriate so we can assess the issue and arrange a suitable remedy.

Change of Mind: Refunds for change-of-mind requests are subject to our returns policy and applicable legal rights.

Baddie Bodega complies with applicable South African consumer protection laws, including the Consumer Protection Act and the Electronic Communications and Transactions Act. Nothing in this policy limits your legal rights.